Glossary
The words the console uses, one line each, with the page that explains them.
The console's words, written the way the console writes them. A word in bold is a label you click or a page you open.
| Word | What it means |
|---|---|
| agent, AGENTS | One Konrado assistant with its own channels, instructions and knowledge. AGENTS in the sidebar lists them. Meet your agent |
| AI instructions | A channel's page: how the agent behaves on that channel. It follows the agent's Instructions or has its own. Give a channel its own instructions |
| Allowed domains | The websites your chat may load on, set on the Install page. Choose where the chat loads |
| Analytics | An agent's ticket numbers: how much of its work your team uses and how much it handles alone. Only for an agent with a Helpdesk. Read the numbers |
| Auto replies | Konrado sends the ticket reply itself when it is confident enough. Go from Shadow to Live |
| Cards | Pricing and product cards the chat shows instead of a wall of text. Add cards |
| channel | Where an agent answers: Live chat or Helpdesk. See how Konrado works |
| Chat Actions | What the chat does beyond answering: Suggested messages, Collect leads, Escalations and Hosting diagnostics. Turn on Chat Actions |
| Communication style | The tone and format of a help desk's replies: its Rules and Example replies. Set the style |
| confidence | How sure Konrado is of a reply, from 0 to 100%. Auto replies send at or above the bar you set. Set the confidence bar |
| Copilot | A draft reply for every ticket, read beside the reply box in your help desk. Set up Copilot |
| credit | One unit of Konrado's work. A chat reply costs 1 credit, a ticket reply 2. See plans and credits |
| customer, visitor | The person Konrado talks to: a customer on a ticket, a visitor on the chat. See how Konrado works |
| draft | A reply Konrado wrote that nobody sent yet. Set up Copilot |
| Example replies | Replies your team sent, as the model for new ones. Add example replies |
| Guardrails | Rules the agent follows on every channel, above its instructions. Add guardrails |
| Helpdesk | An agent's ticket channel, named after the connection, such as Helpdesk: WHMCS. Its pages: Copilot, Auto replies, AI instructions. Set up the Helpdesk channel |
| Identity verification | The chat knows which signed-in customer is writing. Recognize signed-in customers |
| Inbox | Every conversation, one row per channel. Read the Inbox |
| Insights | What customers ask about, how they feel and how fast your team answers, from your tickets. Read the week in Insights |
| Instructions | The agent's page: who the agent is and how it answers, everywhere it answers. Write the instructions |
| Integrations | The systems Konrado reads, such as your help desk, your panels and servers, Base.com and Calendly. Connect an integration |
| Knowledge Base | What Konrado knows about your business, under Workspace Settings. Inside an agent the row is Knowledge. Fill the Knowledge Base |
| Leads | The visitors who left their details in the chat. See who left their details |
| Live | Answering for real: the Auto replies mode that sends replies, and the agent's badge while it answers. Go from Shadow to Live |
| Live chat | The chat on your website. Its pages: Status, Install, Branding & Style, Cards, AI instructions, Triggers, Chat Actions. Put the chat on your site |
| MCP Connection | Konrado as a tool in Claude, ChatGPT, Codex or another AI app. Connect your AI app |
| Memory | What the agent learned from your team and your customers: facts, rules and events. See what it learned |
| Overview | An agent's first page: the test chat, the jobs it does and its Context score. Read the Overview |
| owner, admin, member | The three roles. Owners and admins use the whole console. A member uses the browser extension and their own account. Manage your team |
| Past tickets | The source that learns from the tickets your team already answered. Learn from past tickets |
| Procedures | The steps the agent follows for one kind of request, such as a refund. Add procedures |
| Q&A | One answer and the ways customers ask for it. Add a Q&A |
| Shadow mode | Auto replies decide on every ticket and send nothing. The way to try them. Start in shadow mode |
| source | One thing Konrado reads: a website, a document, products, past tickets, a text or a Q&A. Add a source |
| Team | The people in your console, each an owner, an admin or a member. Manage your team |
| Triggers | A message of your own over the chat button when a visitor does something, such as opening your pricing page. It never opens the chat by itself. Greet visitors on chosen pages |
| Usage & Billing | Your plan, the credits used this period and your invoices. See what each tab shows |
| Workspace Settings | Your organization's pages: Usage & Billing, Team, Knowledge Base, Integrations, MCP Connection and Settings. Change your settings |
| your team | The people who work in your console: owners, admins and members. Manage your team |
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