Team

The three roles, and how to invite someone, change a role, remove a person and switch organization.

Team lists the people in your organization and the invitations you sent. Every person has one role: owner, admin or member. Open Workspace SettingsTeam. Only owners and admins see it.

The Members tab of Team: an owner, an admin and a member, each with a pencil to change the role and a button to leave or remove

Roles

Role	What they see	What they change
Owner	The whole console	Everything. Only an owner deletes the organization, makes someone an owner, and changes or removes another owner
Admin	The whole console	Everything else: agents, channels, the Knowledge Base, integrations, the plan, the team and the settings
Member	Their own Account page, and the browser extension on your help desk's tickets	Their own account

The person who creates the organization is its first owner. A member who opens the console lands on Account. Members work in your help desk: the browser extension shows them Konrado's draft on the ticket they answer. Set up the browser extension.

Every plan has unlimited members.

Members

The Members tab lists each person with their role. Search by name, or filter with Role. Each row has its buttons on the right:

The pencil changes the role.
The bin removes the person.
On your own row, the arrow lets you leave the organization.

To remove several people at once, tick their rows and click Remove selected members.

Invite someone

On the Members tab, click Invite member.
Type their email address and pick a Role: Owner, Admin or Member. Member is the default.
Click Invite member.

Konrado emails them a link, Accept invitation, that works for seven days. They accept with an account on that same email address, and nobody else can. Only an owner can invite an owner. Inviting an address again replaces its pending invitation.

Invitations

The Invitations tab lists every invitation with its Email, Invited at, Role and Status: Pending, Accepted, Rejected or Canceled. Filter with Role and Status.

A pending invitation has two buttons. The paper plane sends the email again and gives the invitation seven more days. The cross withdraws it. To withdraw several, tick them and click Cancel selected invitations.

Change a role

Click the pencil on a person's row, pick the role and click Save changes. An admin picks Admin or Member. An owner can also pick Owner. Only an owner changes another owner's role, and the only owner keeps the role until there is a second one.

A person changed to member loses the console: from their next page they see only Account. Every AI app they connected through MCP Connection is disconnected.

Remove someone

Click the bin on their row and confirm with Remove member. They lose access at once, and every AI app they connected through MCP Connection is disconnected. Their Konrado account stays, so you can invite them again later. Only an owner removes an owner, and the only owner cannot be removed.

Switch organization

One account can belong to several organizations, each with its own agents, team and plan. Click your name at the bottom of the menu. Under Organization, open the organization's name and pick another one. Create organization at the bottom of that list starts the setup of a new organization, with you as its owner.

What Konrado cannot do

Not possible	What to do instead
Show a member the console	Make them an admin
Limit an admin to some agents or pages	Admins see the whole console. Give the member role to someone who only needs the drafts
Give someone two roles	Pick the one they need. An owner can do everything an admin can
Invite several addresses at once	Invite them one at a time
Accept an invitation with another email address	Invite the address they sign in with

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