Use Konrado in SupportPal tickets

Your team reads Konrado's draft and the client's WHMCS data on every SupportPal ticket, with the browser extension.

The Konrado browser extension adds a panel to SupportPal's ticket pages. Your team reads Konrado's draft there and puts it into the reply with one click. With WHMCS linked, the panel also shows the client's services and unpaid invoices.

Without WHMCS, drafts still work, but Konrado cannot see services, domains or invoices. Link WHMCS as the Billing Platform of SupportPal.

Before you start

SupportPal connected in Konrado, with its macro on: connect SupportPal and add the macro.
The browser extension installed and signed in: install the browser extension.

What your team sees

Open a ticket in SupportPal. A tab with the Konrado logo sits on the right edge of the page. Click it to open the panel.

Part	What it shows
AI Reply	Konrado's draft, with a Confidence badge. Insert puts it into the reply box, and Improve rewrites it
Service Information	The client, their services and unpaid invoices, from the linked WHMCS. With a server integration, also SSO to server

The draft is ready if the ticket arrived while Copilot was on. Otherwise the panel writes it now. Either way it costs 2 credits. Set up Copilot.

Check it works

Open a SupportPal ticket from a client who exists in WHMCS. The panel shows a draft, and Service Information lists the client's services.

If something is wrong

What you see	What to do
No Konrado tab on the ticket page	The page must be on the SupportPal address connected in Konrado. Check the address on the SupportPal connection, then clear the extension's cache
The draft knows no services or invoices	Link WHMCS as the Billing Platform of SupportPal
The ticket's details are out of date	Update the ticket, or trigger one of the macro's events
Insert does nothing	Your SupportPal account needs permission to reply to the ticket
AI is off for this department	The ticket is outside the ticket scope. An admin changes the scope on the SupportPal connection

Remove it

To remove the panel, remove the extension from the browser. To stop Konrado reading SupportPal, disconnect SupportPal in Konrado.