Connect SupportPal
Connect SupportPal ticketing to Konrado.AI and bind it to WHMCS billing context
Connect SupportPal after WHMCS if you want AI replies to combine ticket history with billing, services, invoices, and client context.
Estimated time: 10 minutes
Before You Start
- WHMCS connected in Konrado.AI.
- SupportPal operator/admin access.
- Permission to create or view SupportPal API tokens.
- Outbound HTTPS connectivity from Konrado.AI to your SupportPal instance.
What This Connects
Konrado.AI reads SupportPal tickets, replies, users, and ticket links. When WHMCS is connected, it binds those tickets to billing and service context.
Create the SupportPal API Token
In SupportPal, open Settings > General > API Tokens and create or copy an API token for Konrado.AI.
The token must allow Konrado.AI to read tickets, users, departments, and ticket messages. If your SupportPal version lets you scope API tokens, grant read access to ticket, user, and department resources.
Connect in Konrado.AI
In Konrado.AI, open Integrations, choose the Ticketing System area, find SupportPal, and click Connect.
Copy the generated Webhook Token. You will reuse it in the webhook macro guide.
Fill in the connection form:
| Field | Value |
|---|---|
| SupportPal API URL | Base URL of your SupportPal instance, for example https://help.example.com |
| API Token | The SupportPal API token |
| Webhook Token | The token generated by Konrado.AI |
| Ticket URL | Operator ticket path, for example https://help.example.com/operator/ticket |
| Billing Platform | Your connected WHMCS integration |
Verify
Click Test Connection. When the test passes, save the integration. The SupportPal card should show Connected.
Next Step
Create the SupportPal webhook macro so ticket events are sent to Konrado.AI.
Troubleshooting
| Issue | What to check |
|---|---|
| SupportPal connection fails | Confirm the API URL is reachable and does not include an operator-only path |
| Authentication fails | Create a new SupportPal API token with ticket, user, and department read access |
| WHMCS context is missing | Confirm the Billing Platform field is set to your connected WHMCS integration |
| Ticket links open the wrong place | Confirm Ticket URL points to the SupportPal operator ticket path |
Remove
Delete or disable the SupportPal integration in Konrado.AI, then revoke the dedicated SupportPal API token.