Rackspace Cloud Office
Connect Rackspace Cloud Office to Konrado.AI with Rackspace API credentials
Rackspace Cloud Office uses API credentials rather than the SSH installation command.
Estimated time: 5 minutes
Before You Start
- Access to Konrado.AI Integrations.
- Rackspace Cloud Office access with permission to view API keys.
- The Rackspace customer account number, or
mefor a regular non-reseller account.
What This Connects
Konrado.AI reads Rackspace Cloud Office domains, mailboxes, aliases, and DKIM records for support context.
Get Rackspace API Keys
Open My Account in Rackspace, then select My Profile.
In My Profile, open API Keys and use the User Key and Secret Key from the API key modal.
Use the Rackspace API User Key and Secret Key. Do not paste your Rackspace control-panel password.
Configure Konrado.AI
In Konrado.AI, open Integrations > Applications, click Add Integration, and choose Rackspace Cloud Office.
Fill in the Rackspace API values:
| Field | What to enter |
|---|---|
| User Key | Rackspace API User Key |
| Secret Key | Rackspace API Secret Key |
| Customer Account Number | me for the authenticated account, or a reseller customer's real account number |
Use me when the API keys belong to the account you want Konrado.AI to read. Example: an agency connects its own Rackspace Cloud Office account and leaves the field as me.
Use a real customer account number when reseller keys should read a specific subaccount. Example: a reseller enters 1234567 to query that customer's domains and mailboxes.
For more information, see Rackspace's Cloud Office API key setup guide and the Rackspace Email & Apps API documentation.
Verify
Click Test Connection before saving. A successful test confirms that the API keys and customer account number can access the Rackspace Cloud Office API.
Troubleshooting
| Issue | What to check |
|---|---|
| Test Connection fails | Confirm the User Key, Secret Key, and Customer Account Number are correct |
| Account data is missing | Use me for a regular account, or the exact customer account number for a reseller subaccount |
| Authentication fails | Confirm you copied API keys from Rackspace My Profile > API Keys, not the control panel password |
Remove
Delete the Rackspace Cloud Office integration in Konrado.AI and revoke the dedicated Rackspace API keys if they are no longer needed.