Quickstart

Create your account

Go to app.konrado.ai/sign-up, enter your work email and click Create free account. Konrado then asks for your website. Type the address and press Enter. The scan is read-only, nothing gets installed. Enter the 6-digit code from the email to finish.

Your decision: the website address. It is where Konrado learns what you sell and which systems you run. No website yet? Click Set up by hand and add pages later.

Every new organization starts with a 14-day trial: 500 credits, no card. Then it is on the Free plan, with 50 credits a month. See plans and credits.

Let Konrado read your business

The screen says Konrado is reading your business. Konrado tells you what it found, one line at a time: what you do, which systems you run, where your documentation is, what you offer. It writes your agent's instructions and greeting in your tone, then reads your pages. This takes a few minutes. Stay and watch, or close the tab: you get an email the moment it is done.

Nothing to decide here. If Konrado could not read your site, the screen says so. Allow the user agent KonradoAI in your firewall and click Try again, or click Continue with an empty agent.

Meet your agent

The next screen says Meet and your agent's name. Click Meet your agent. You land on its Overview: a test chat on the left, and Put it to work on the right.

Ask the test chat something the way a customer would. Your decision: does it answer the way you want? If not, open Instructions in the agent's menu and change who it is, what it handles and what it must never do.

Put it on your website

On the Overview, the row Put it on your website as live chat leads to the Install page. Pick your platform and copy the snippet onto every page of your site. On WHMCS you copy one file into includes/hooks/ instead, and the chat shows in your client area. Reload your site: the chat button appears in the bottom corner. Install the chat has every platform and the test link.

Your decision: where the chat may load. The Domains tab on the Install page lists the websites allowed to show it. A site where customers sign in can also tell the chat who they are.

Once the chat has been seen on your site, the row on the Overview becomes a switch.

Connect your help desk

The rows Let it answer your tickets on its own and Prepare draft replies for your team both say Connect a helpdesk first. Click Connect, or Connect on the Helpdesk row in the agent's menu, and pick your help desk:

• Connect WHMCS: WHMCS admin access, to install the Konrado addon.
• Connect SupportPal: an API token and one SupportPal macro.
• Custom help desk: any other help desk, through a small API your developer builds.

Your decision: which tickets Konrado may process. The ticket scope and the blocked tags are set on the connection, and Copilot and Auto replies share them.

When the connection is live, the agent's menu shows Helpdesk with your help desk's name, and under it Copilot, Auto replies and AI instructions. Learn what the channel reads.

Turn on Copilot

Back on the Overview, switch on Prepare draft replies for your team. From now on Konrado writes a draft for every ticket in scope as it arrives. Your team sees the draft beside the reply box in your help desk, with one-click insert, through the browser extension.

Nothing else to decide: every team member installs the extension once, from the Chrome Web Store (Chrome, Edge, Brave, Opera) or Firefox Add-ons (Firefox 115 and newer), and signs in with the same account as the console. The links are on the Copilot page. Install the browser extension.

The Copilot page keeps score: how many drafts in the last 7 days, and what share of the answered ones went out unchanged. Each draft costs 2 credits. Set up Copilot.

Try auto replies in shadow mode

Open HelpdeskAuto replies. The Status tab has three modes: Off, Shadow and Live. Choose Shadow. Konrado now decides on every new ticket but sends nothing. After a few days the page tells you how many messages it would have answered on its own in the last 7 days.

Your decision: the Rules. The Confidence bar is the lowest confidence at which a reply goes out without review. It starts at 90%. Below it, the draft waits for a person. Under Always hand to a person, list the tickets that must never be answered on their own: refunds, cancellations, legal topics.

Go live

When the shadow numbers look right, choose Live on the Status tab. Konrado asks Start sending replies? and shows the shadow record. Click Go live. From now on Konrado sends the reply itself when it is above your bar and your rules allow it. Everything else stays a draft. You can switch back to Shadow or Off at any time.

Reply settings needs an Assigned Agent, a user from your help desk, before Live can be turned on. Go from Shadow to Live has every rule and what it does.