Quickstart
Choose the fastest setup path for your support stack
Use this guide to get Konrado.AI processing tickets, generating drafts, and using the right customer context. Start with the path that matches your current support workflow.
Choose a Rollout Path
| Path | Use when | Required guides |
|---|---|---|
| WHMCS only | Your team handles tickets in WHMCS | Connect WHMCS, then Browser Extension |
| SupportPal + WHMCS | Your team handles tickets in SupportPal but billing lives in WHMCS | Connect WHMCS, Connect SupportPal, Webhook Macro |
| Add server context later | You want AI drafts first, then deeper technical answers | Ticketing setup first, then Server Integrations |
1. Create Your Account
Sign up at app.konrado.ai and create an organization for your company.
2. Connect Ticketing
Choose the ticketing path you use in production:
- For WHMCS ticketing, install and connect the WHMCS module.
- For SupportPal ticketing, connect WHMCS first if you want billing context, then connect SupportPal.
- After SupportPal is connected, create the SupportPal webhook macro so new ticket events reach Konrado.AI.
3. Verify the First Ticket
Create or update a real test ticket. In Konrado.AI, open Tickets and confirm:
- the ticket appears in the list,
- the conversation is visible,
- customer or billing context appears when WHMCS is connected,
- generated replies are available or the missed-reply reason is clear.
4. Add Server Integrations
Connect server integrations only after ticketing works. This keeps the rollout easier to debug.
Use Server Integrations to add cPanel, DirectAdmin, Plesk, Proxmox, Solus2, Rackspace Cloud Office, Remote Agent, or Generic MCP.
If your systems are behind a firewall, configure IP Restriction before testing the connection.
5. Set Up Your Knowledge Base
Add website sitemaps, documentation URLs, and high-value help pages so replies can reference your own content.
6. Fine-Tune AI Behavior
Use Tweaking to define tone, escalation rules, policies, and technical response guidelines.
7. Install the Browser Extension
Install the browser extension for in-ticket AI assistance. This is the fastest daily workflow for support agents using WHMCS ticket pages.
Success Checklist
Your first rollout is complete when:
- Ticketing connection test passes.
- A real or test ticket appears in Konrado.AI.
- At least one generated reply is visible for review.
- Knowledge Base sources are processing without crawl errors.
- Support agents can open the browser extension or SupportPal widget.
- Reports begin showing generated, seen, or used replies.
It can take a few minutes after connecting for the first AI responses to appear. The system needs ticket data, integration context, and indexed knowledge before it can generate reliable replies.